Part of ticket handling is also collecting knowledge for agents and customers. To avoid losing this knowledge, it can be stored centrally in the FAQ module.
This knowledge database is also integrated into the customer self-service portal
and can be accessed by customers at any time.
In the self-service portal, customers can view their previous tickets, their status,
and create new tickets.
In addition to the functions mentioned above, Znuny also offers the following tools
for support:
- Customer survey module
- Ticket watch functionality
- Splitting and merging of tickets
- Self-service portal for customer
- Knowledge Base (FAQ)
- FAQ suggestions