Tailored Solutions from the Znuny Development Team

Your business is unique — your service management should be, too. Our development team turns your requirements into production-ready solutions, from quick bug fixes to entirely new features.

What We Do

Whether you need a critical fix today or a completely new capability, we have the expertise to deliver. Every engagement is scoped, estimated, and delivered by the team that builds Znuny itself.

Bug Escalations

A critical bug is blocking your operations and you cannot wait for the next release? We prioritise, fix, and deliver a patch on your timeline — not ours.

Customizing

Not everything can be solved through configuration. When you need behaviour that goes beyond the standard settings, our team builds tailored customisations that integrate cleanly with your system.

Maintenance Takeover

Using a third-party add-on whose original vendor can no longer maintain it? We take over the full lifecycle — source code maintenance, bug fixes, security patches, and new features.

Feature Development

Need a capability that does not exist yet? Based on your functional requirements, we design, implement, and test new features that integrate seamlessly into your Znuny environment.

How It Works

1. Describe Your Need

Tell us what you are trying to achieve. We listen, ask the right questions, and make sure we understand your context.

2. We Scope & Estimate

You receive a clear proposal with scope, timeline, and cost — no surprises. We agree on the deliverables before any work begins.

3. We Build & Deliver

Our developers build, test, and deliver your solution. You get clean code, documentation, and ongoing support if needed.

Example Timeline

Every project is different, but here is what a typical development engagement looks like. The chart below shows a real-world example — a custom dashboard widget with third-party API integration.

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gantt
    title Custom Dashboard Widget — Project Timeline
    dateFormat  YYYY-MM-DD
    tickInterval 1week
    axisFormat  Week %W

    section Discovery
    Initial consultation           :done, d1, 2026-01-05, 3d
    Requirements analysis          :done, d2, after d1, 5d

    section Proposal
    Scope & estimate               :done, p1, after d2, 3d
    Client review & sign-off       :done, p2, after p1, 5d

    section Development
    Core widget implementation     :active, dev1, after p2, 8d
    API connector & data mapping   :dev2, after dev1, 6d

    section Quality Assurance
    Integration tests              :qa1, after dev2, 5d
    Staging deployment & UAT       :qa2, after qa1, 5d

    section Delivery
    Documentation                  :del1, after qa2, 5d
    Production deployment          :del2, after del1, 2d

Project total: approx. 7 weeks from first call to production deployment.

Have a project in mind?

Tell us what you need — we will get back to you with a clear scope and estimate.
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