Key User Training

In the Key User Training – Basic training for every user to know and apply best practices, we provide your key users with a solid foundation for working with Znuny.

They learn how to handle tickets efficiently, use queues and states correctly, communicate clearly within the system, and avoid typical mistakes in day-to-day work.
We also introduce proven best practices tailored to your processes so that key users become multipliers and first points of contact in their teams.

After the training, participants are able to use Znuny confidently, support their colleagues, and contribute to consistent and high-quality service management.