As the center of your customer communication, Znuny uses different entities to interact with customers.
These entities can be
- Tickets
- Customer user and companies
- Knowledge base entries (FAQ)
- Statistics
- Configuration items
Business objects may have many features, like
- Service catalog, service level agreements (SLAs)
- Drafts for e-mails and notes
- Internal and external notes
- Bulk actions
- Links between business objects of different types