Your customers don’t communicate through a single channel — and your service desk shouldn’t either. Znuny unifies email, phone, web portal, API, and monitoring alerts into one ticket history, so every interaction is captured regardless of where it started. No more switching tools or losing context between channels.
Znuny supports a variety of possible communication channels:
- Customer self-service portal
- E-mail
- Phone with CTI and comprehensive customer search functionality
- Webservices (REST, SOAP)
- Support for system monitoring tools
More channels like messenger, text messages can be added with add-ons.
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