Management

Performance

A slow service desk costs you in agent productivity, customer satisfaction, and missed SLAs. Znuny is engineered for consistent performance at scale — organizations process tens of thousands of tickets per week on it. When growth demands more capacity, the architecture has proven methods ready.

A great feature of Znuny is its performance. Even with ticket volumes beyond 10.000 tickets per week Znuny runs constantly and stable.
If a higher redundancy is required or the number of tickets overloads the hardware of a machine this is also no problem.

There are several options for this:

  • Integration of slave / replication databases
  • Ticket archiving
  • External caches
  • Additional instances

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