Management

Customization

No two organizations run their service desk the same way. Znuny adapts to your processes with over 2,000 configuration options, flexible dynamic fields, a modular architecture, and full access to the open-source code — so you can tailor every aspect to match your operational reality.

Besides its powerful global configurations, Znuny also offers a wide range of customization options.

System Wide

  • Corporate design for skins
  • Custom fields for tickets and other objects
  • Multiple corporate designs for the customer portal
  • Adding functionality with add-ons

User Specific Preferences

  • Communication details like cell phone number, etc.
  • Notification settings
  • Avatar

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