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Advanced Administrator Training

Your team already masters the basics—now it’s time to unlock the full power of Znuny. In this advanced training, administrators learn expert-level tools and techniques to take system management to the next level.
Objective
Admin Power Tools, expert level
Scope
2 days
Locality
Remote or on-site
Price
starting at $3190
starting at 3190 €
starting at 3400Fr

The Advanced Administrator Training (expert level) - offers a deep dive into advanced configuration options and powerful administration features within Znuny.

We explore automation strategies, dynamic fields, complex permission models, advanced notifications, performance considerations, and best practices for maintainability at scale.
The training also covers troubleshooting, diagnostics, and techniques for keeping customizations clean and upgrade-friendly.

After completing this workshop, expert administrators will be equipped to design robust solutions, optimize the system proactively, and handle even complex operational scenarios with confidence.

Training Agenda

Day 1 — Automation & Advanced Configuration

09:00 – 09:30

Welcome & Objectives

Prerequisites check, scope of advanced topics, participant scenarios.

09:30 – 10:45

Advanced GenericAgent Strategies

Chained automations, conditional logic, complex matching rules, and real-world automation patterns.

Coffee Break
11:00 – 12:15

Complex Permission Models

Multi-tenant setups, customer group isolation, ACLs (Access Control Lists), and fine-grained permission scenarios.

Lunch Break
13:15 – 14:30

Process Management Deep Dive

BPMN process designer, activity dialogs, transitions, multi-step approval workflows, and process ticket lifecycle.

14:30 – 15:30

Advanced Dynamic Fields

Database-backed dynamic fields, web service dynamic fields, conditional field visibility, and field dependencies.

Coffee Break
15:45 – 16:30

Hands-On Lab: Build a Process

Design and implement a multi-step approval process with dynamic fields and conditional transitions.

Day 2 — Performance, Diagnostics & Integration

09:00 – 10:15

Performance Tuning

Database optimization, caching strategies, ticket archiving, and system performance monitoring.

10:15 – 11:15

Troubleshooting & Diagnostics

Log analysis, debugging communication issues, email flow diagnostics, and common error resolution.

Coffee Break
11:30 – 12:30

Web Services & GenericInterface

REST and SOAP connectors, configuring inbound and outbound web services, mapping and data transformation.

Lunch Break
13:30 – 14:30

Upgrade-Friendly Customizations

Add-on architecture, custom module best practices, avoiding core modifications, and maintaining clean upgrades.

14:30 – 15:30

Advanced Notifications & Escalation Chains

Multi-level escalation, notification conditions with dynamic content, external notification channels.

Coffee Break
15:45 – 16:30

Final Lab, Q&A & Certification

Participant-driven scenarios, open troubleshooting session, wrap-up, and next steps.

Need more information?

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